Patient Rights

At our hospital, we are committed to providing safe, compassionate, and high-quality healthcare while respecting the dignity, privacy, and individual rights of every patient. Every patient is entitled to receive healthcare services in an environment that promotes respect, equity, and excellence.

Patients have the right to:

• Receive respectful, dignified, and non-discriminatory care regardless of age, gender, nationality, ethnicity, religion, disability, or socioeconomic status.

• Be treated in a safe, clean, and secure healthcare environment.

• Receive clear, accurate, and understandable information about their medical condition, diagnosis, proposed treatment, expected outcomes, potential risks, and available alternatives.

• Participate in decisions regarding their care and provide informed consent before any medical procedure, except in emergencies as permitted by law.

• Accept or refuse treatment to the extent permitted by applicable laws and regulations, after being informed of the potential consequences.

• Have their personal information and medical records kept confidential and protected in accordance with applicable legal and ethical standards.

• Access their medical records in accordance with hospital policies and relevant regulations.

• Receive appropriate pain assessment and pain management whenever clinically indicated.

• Request a second medical opinion when appropriate.

• Know the identity and professional role of the healthcare professionals involved in their care.

• Receive continuity of care and appropriate referral or transfer when the hospital is unable to provide the required services.

• Be informed about hospital policies, available services, treatment costs, and billing procedures.

• Express concerns, provide feedback, or file complaints without fear of discrimination or adverse effects on the quality of care received.

• Receive emergency medical care whenever required, in accordance with applicable laws and hospital capabilities.

• Be treated with respect for their cultural, spiritual, and personal values whenever these do not compromise patient safety or the rights of others.

Our hospital is dedicated to protecting these rights and fostering a patient-centered environment built on trust, professionalism, and mutual respect.